Terms and Conditions of Use

Name: Le Relais Montmartre
Address: 6 rue Constance, Paris, 75018, France

Use of the website https://www.hotel-relais-montmartre.com (hereinafter the “Website”) implies full and unconditional acceptance of the Terms and Conditions of Use set out below. These terms and conditions are subject to change or amendment at any time; users of the Website are therefore advised to review them regularly.

This website is normally accessible to users at all times. However, the Site may decide to suspend access for technical maintenance purposes, in which case it will endeavour to notify users in advance of the dates and times of such maintenance.

The website is updated regularly by https://www.hotel-relais-montmartre.com, the person responsible. Similarly, the general terms and conditions of use may be amended at any time: they are nevertheless binding on the user, who is advised to refer to them as often as possible in order to keep abreast of any changes.

1 – OWNER

This website, accessible at https://www.hotel-relais-montmartre.com (hereinafter the “Site”), is the property of the company HOTELIERE PARIS France (hereinafter HOTELIERE PARIS France).

Legal name of the establishment: HOTELIERE PARIS France
Trading name: Hôtel Le Relais Montmartre
Registered office address: 6 rue Constance, 75018 Paris, France
SIRET: 784 742 983 00017
Intra-Community VAT number: FR64 787 742 983
Business activity (NAF or APE code): Hotels and similar accommodation (5510Z)
Legal form: Limited Liability Company (SARL)
RCS: Paris
Share capital: €27,027.00
Name of the legal representative: Mauricio CASTILLO, in his capacity as Managing Director
Name of the person responsible for publication: Mauricio CASTILLO in his capacity as Managing Director
Name of the Data Protection Officer (DPO): Mauricio CASTILLO in his capacity as Managing Director
CNIL registration number: 2045283 V O

To contact us:

Address: 6 rue Constance, 75018 Paris, France
Telephone: +33 (0)1 70 64 25 25
Email address: contact@relaismontmartre.fr
Booking email: contact@relaismontmartre.fr
Data controller’s email address: contact@relaismontmartre.fr
Website: https://www.hotel-relais-montmartre.com

2 - DESIGN

This website has been designed and developed by:

Septeo Digital & Services
Simplified Joint-Stock Company (SAS)
Registered office: 194 avenue de la Gare Sud de France – 34970 LATTES
SIRET: 450 811 443 00040
Share capital: €28,030.00
Montpellier Trade and Companies Register: 450 811 443
Intra-Community VAT number: FR07 450 811 443
APE code: 63.11Z
Telephone: 04 67 15 44 40
Email: support-ds@septeo.com
Website: www.digitalservices.septeo.com

3 - HOSTING PROVIDER

OVH
Simplified Joint-Stock Company (SAS)
Registered office: 2 rue Kellermann – 59100 Roubaix – France
SIRET: 424 761 419 00045
Share capital: €10,069,020
Lille Métropole Trade and Companies Register: 424 761 419
Intra-Community VAT number: FR22 424 761 419
APE code: 6311Z
Telephone: +33 9 72 10 10 07
Email: cil@ovh.net
Website: www.ovh.com

4 - WEBSITE CONTENT & INTELLECTUAL PROPERTY

The Website and its constituent elements may contain confidential information or information protected by intellectual property legislation or any other applicable law.

Unless otherwise stated, the content of the Website, its general structure, the text, images (whether animated or not) and sounds comprising the Website are the exclusive property of HOTELIERE PARIS France. Users are prohibited from copying, modifying, creating derivative works, assembling, decompiling, assigning, sub-licensing or transferring, in any way whatsoever, any element of the Website or its Content, except for personal use.

Any reproduction, in whole or in part, of this Website and its Content, by any means whatsoever, without the express prior authorisation of HOTELIERE PARIS France is prohibited and would constitute an infringement punishable under the Intellectual Property Code.

Credits

Text: © HOTELIERE PARIS France
Photos: © Philippe Calandre, Christophe Bielsa

5 - LICENCE TO USE THE WEBSITE’S CONTENT

By simply accessing the Website, the user acknowledges that they accept from HOTELIERE PARIS France a licence to use the Website’s Content, strictly limited to the following mandatory conditions:

This licence is granted on a non-exclusive basis and is not transferable. The right of use granted to the user/internet user is personal and private: that is to say, any reproduction of the Website’s content on any medium for collective or professional use, even within the company, is prohibited. The same applies to any communication of this content by electronic means, even if distributed via a company intranet or extranet.

The right of use comprises solely the authorisation to view the website and its content. This use comprises solely the authorisation to reproduce the content for storage purposes with a view to display on a single computer screen and to make a single copy for backup purposes or for printing. Any other use is subject to the express prior authorisation of HOTELIERE PARIS France. Any breach of these provisions shall render the offender and any responsible parties liable to the criminal and civil penalties provided for under French law.

6 – CONTRACTUAL LIMITATIONS ON TECHNICAL SPECIFICATIONS

Users of the Website undertake to access the website using up-to-date equipment, free from viruses, and with a latest-generation, up-to-date web browser.

The Website is hosted by OVH within the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR).

The aim is to provide a service ensuring the highest possible level of accessibility. The hosting provider ensures the continuity of its service but reserves the right to temporarily interrupt it, in particular for maintenance purposes, to improve its infrastructure or where technically necessary.

Neither the Website nor the hosting provider shall be held liable in the event of a malfunction of the internet network, telephone lines or IT equipment preventing access to the server.

7 - DATA PROTECTION ACT

HOTELIERE PARIS France, with a share capital of 27,027.00 euros, registered in the Paris Trade and Companies Register under number 784 742 983 00017, is the data controller for the data collected on the Website. The contact person for the collection of this data is Mauricio CASTILLO, in his capacity as Managing Director.

The data collected and stored is hosted by MEDIALOG, a limited liability company (SARL), with a share capital of 37,500.00 euros, registered with the Paris Trade and Companies Register under number 345 306 617 00043, whose registered office is situated at 150 Boulevard Masséna, 75013 Paris, France.

MEDIALOG is a company that provides PMS (Property Management System) software for hotel management and customer relationship management.

To contact them:

Address: 150 Boulevard Masséna, 75013 Paris, France
Telephone: +33 1 44 24 05 04
Email: mail@medialog.fr
Website: https://www.medialog.fr/

Users are informed that, in accordance withArticle 32 of the amended Data Protection Act of 6 January 1978 and the General Data Protection Regulation (GDPR: No. 2016-679), the information they provide via the forms on the Website is necessary to respond to their enquiry and is intended for the departments responsible for handling their enquiry for the purposes of following up on that enquiry. Information collected on this Website via the form(s) will be retained for a period of 4 years for customers of HOTELIERE PARIS France. Beyond this period, personal data will be erased or anonymised.

In accordance with the provisions of Articles 39 and 40 of the amended French Data Protection Act of 6 January 1978 and the General Data Protection Regulation (GDPR: No. 2016-679), the user has the right to access, rectify, update and erase information concerning them, which they may exercise by contacting Mauricio CASTILLO by email at contact@relaismontmartre.fr, or by post to 6 rue Constance, 75018 Paris, France, specifying ‘Rights relating to the protection of your privacy’ in the subject line of the email or letter and enclosing a copy of their proof of identity. The Website also provides a form enabling you to exercise your rights. Simply click on the following button:

GDPR FORM

You also have the right to give instructions regarding the handling of your data after your death.
In accordance with the provisions ofArticle 38 of the amended Data Protection Act of 6 January 1978 and the General Data Protection Regulation (GDPR: No. 2016-679). Users may also object, on legitimate grounds, to their data being processed without justification and, free of charge, to their data being used for commercial marketing purposes.

Users of the Website are required to comply with the provisions of the Data Protection Act of 6 January 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679), the breach of which is punishable by criminal penalties. In particular, with regard to any personal data to which they have access, they must refrain from any collection, any misuse and, generally speaking, any act likely to infringe upon the privacy or reputation of individuals.

8 – DATA SECURITY

The website https://www.hotel-relais-montmartre.com uses the SSL (Secure Socket Layer) security protocol, which is the most widely used worldwide. It secures and encrypts the information transmitted between HOTELIERE PARIS France and users of the website. The key to SSL’s success is its incredible simplicity for users. Web browsers are notified of the presence of SSL security by the display of a padlock icon and the ‘https’ protocol in the URL. You can therefore transmit information securely to HOTELIERE PARIS France.

To ensure the security and confidentiality of personal data, the Website uses networks protected by standard measures such as firewalls, pseudonymisation, encryption and passwords.

When processing personal data, the Website takes all reasonable measures to protect it against loss, misuse, unauthorised access, disclosure, alteration or destruction.

The information required to respond to users’ enquiries, such as the user’s surname, first name, address and email address, is marked with an asterisk on the data collection forms. If the fields marked with an asterisk are not completed, HOTELIERE PARIS France will be unable to process users’ requests.

The data storage service provider:
The MEDIALOG Hôtel software enables the hotel to implement technical and organisational measures to protect users’ data appropriately. Respect for your data is paramount, which is why MEDIALOG holds ISO 9001 certification.

For online booking services, users’ data is stored on a centralised server hosted by the provider HOTELPARTNER.

9 – BOOKING SYSTEM

When making a booking on the Website, the browser/user is redirected to a data processor that provides a booking and payment management solution.

The personal data collected is shared with HOTELPARTNER, a public limited company (SA), registered in Switzerland under number CHE-334.941.209.VAT, with its registered office at Chemin de la source 5, CH-1009 Pully, Switzerland
The data collected in conjunction with HOTELPARTNER is used for the purposes of managing bookings and customers, for invoicing and payment processing, and to carry out marketing activities and customer satisfaction surveys.

To contact them:

Address: Chemin de la source 5, CH-1009 Pully, Switzerland
Telephone: +4121 510 40 10
Contact form: https://hotelpartner.com/contact/
Website: https://hotelpartner.com/
Privacy policy: https://hotelpartner.com/privacy-policy/

Our general terms and conditions of sale on the website set out various rates, including the
commercial names: ‘flexible rate’, ‘non-refundable cancellable rate’,
‘cancellable free of charge 48 hours prior to arrival’, ‘cancellable subject to conditions, with
deposit’

Deposits are governed by Article 1590 of the Civil Code.
The service contract is not concluded; the parties’ commitment is not binding. Either party is free to withdraw from it:
– A customer who withdraws from the contract forfeits their deposit, unless the fare provides for the possibility of recovering the
deposit in the event of cancellation
– The hotelier who withdraws must refund double the amount of the deposit paid.

Under the ‘cancellable, non-refundable’ rate in the event of the customer’s withdrawal, the sum retained by the hotel constitutes a fixed termination indemnity received as compensation for the customer’s breach.

Cancellation by the guest results either in a refund, if provided for in the rate, or in the deposit paid at the time of booking being retained in full.
Deposits are binding on both parties.

INFORMATION ON THE RIGHT OF WITHDRAWAL

In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal does not apply to hotel accommodation.

10 – COOKIES

When accessing the Website, a cookie may be automatically installed and temporarily stored in the user’s browser or on their hard drive.

A cookie is a block of data that does not identify users but is used to record information relating to their browsing in order to facilitate use of the Website (such as the pages viewed, the date and time of access, etc.). The information collected on this site will be retained for a period of 13 months. Browser settings allow users to be notified of the presence of cookies and, if they wish, to refuse them as described at the following address: https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs.

Users have the right to access, withdraw and amend personal data communicated via cookies under the conditions set out above. Users have the right to object to the storage of cookies by adjusting their browser settings. However, doing so will result in the deletion of all cookies used by the browser, including those used by other websites, which may lead to the alteration or loss of certain settings or information. For further information, please see our Cookie Policy

11 – TRADEMARKS

Any trademarks of HOTELIERE PARIS France that may appear on the Website are the exclusive property of HOTELIERE PARIS France. Any reproduction, in whole or in part, of these trademarks without the express authorisation of HOTELIERE PARIS France is therefore prohibited.

12 – HYPERLINKS & BACKLINKS

HOTELIERE PARIS France shall not be held liable for any hyperlinks included on this Website that direct users to other resources on the internet. Users of the Website may not create a hyperlink to this Website without the express prior authorisation of HOTELIERE PARIS France.

Following express prior authorisation from HOTELIERE PARIS France, the hyperlink https://www.hotel-relais-montmartre.com must be accompanied by a brief and precise descriptive text informing the internet user of the purpose and exact nature of HOTELIERE PARIS France’s business. The link must be visible and may appear in the ‘Partners’ section of your website. To obtain the express prior consent of HOTELIERE PARIS France, you may contact us by email at contact@relaismontmartre.fr, or by post at 6 rue Constance, 75018 Paris, France, specifying ‘Hyperlinks’ in the subject line of the email or letter and attaching the URL of your website as well as the location of the link to https://www.hotel-relais-montmartre.com.

13 – AUTHORISATION TO REPRODUCE CONTENT

For any enquiries or requests to reproduce content published on the Website (text, graphics, illustrations, images – whether animated or not – and sound), regardless of the medium, users are invited to send their request by email to contact@relaismontmartre.fr, specifying ‘Authorisation to reproduce content’ in the subject line and attaching the section of content you wish to reproduce, along with the context of your request.

14 – PRIVACY

HOTELIERE PARIS France respects your privacy and is committed to protecting it. This statement is intended to inform you of our privacy policy and practices, as well as the choices you can make regarding how your personal details are collected online and how they are used. The website and our business activities are governed by French law. In the event of a dispute arising from your use of our website, the French courts shall have exclusive jurisdiction. For further information, please see our Privacy Policy.

15 – CHANGES TO THE WEBSITE AND THE TERMS AND CONDITIONS OF USE

HOTELIERE PARIS France endeavours, to the best of its ability, to ensure that the information published on the Website is accurate and up to date. The information contained on the Website is not contractually binding, and HOTELIERE PARIS France reserves the right to amend, at any time and without prior notice, the content of the Website as well as these general terms and conditions of use. These changes are binding on you, and we recommend that you check the Website regularly to familiarise yourself with the current terms and conditions of use. However, HOTELIERE PARIS France cannot guarantee the accuracy, precision or completeness of the content available on the Website and invites users to contact HOTELIERE PARIS France directly.

16 – OUT-OF-COURT SETTLEMENT OF CONSUMER DISPUTES

In accordance with the provisions of Articles L. 612-1 et seq. of the Consumer Code, any consumer has the right to have free recourse to a consumer mediator with a view to the amicable resolution of a dispute between them and a trader, that is to say, in this specific case, HOTELIERE PARIS France. To this end, HOTELIERE PARIS France guarantees the consumer effective access to a consumer mediation scheme. The procedures governing the mediation process are set out by decree of the Council of State.

In the event of a dispute between the trader and the consumer, both parties shall endeavour to reach an amicable solution.
If no amicable agreement can be reached, the consumer may, free of charge, refer the matter to the consumer ombudsman responsible for the trader, namely the Association of European Ombudsmen (AME CONSO), within one year of the written complaint being sent to the trader. A referral to the consumer ombudsman must be made: either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com or by post to AME CONSO, 197 Boulevard Saint-Germain – 75007 PARIS.

RIGHT TO REGISTER ON THE TELEMARKETING OPT-OUT LIST
– You can register free of charge on the national cold-calling opt-out list via the website:
www.bloctel.gouv.fr or by writing to Worldline – Bloctel Service – PO Box 61311 – 41013 BLOIS CEDEX

17 – For further information on cookies

The operator invites you to visit the CNIL website at the following address: CNIL website, tools to manage your data.