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FAQ

Le Relais Montmartre Hotel

Frequently asked questions about your stay at the Relais Montmartre in Paris

Before your arrival, there are certain questions that come up frequently: check-in times, organising your stay, breakfast and getting around the neighbourhood.
We’ve put together the essential information here to help you prepare for your stay at the Relais Montmartre.
If you need any further information, our team is here to help.

Leisure, exploration and tourism

What are the room rates?

Rates vary depending on the season, the room category and availability.

How can I book a stay?

You can book on our official website, by email, by phone or via our social media.

Is it better to book directly on the official website?

Yes. By booking on our official website, you get the best available rate and more flexible conditions, with a preferential direct rate around 10% lower.

What additional benefits does booking direct offer?

Subject to availability, booking direct may entitle you to an upgrade, early check-in and greater flexibility.

How do booking and guarantee work?

Your card details are requested to guarantee the booking, which is then confirmed by email. Some non-refundable rates are prepaid.

What are the cancellation and amendment conditions?

They depend on the rate chosen. Some bookings can be cancelled free of charge up to 48 hours before your arrival.

Is breakfast included in the room rate?

Depending on the rate chosen, breakfast is either included or available at an extra charge.

Are pets allowed?

Yes, pets are welcome for a €15 supplement. A kit awaits them: bowl and kibble.

Does the hotel offer family or connecting rooms?

Yes, a Suite and connecting rooms are available.

Is the hotel suitable for families?

Yes, families are very welcome at the hotel.

Does the hotel have a room accessible to guests with reduced mobility?

The hotel does not have an adapted room at the moment. There is one step at the entrance; a lift serves all floors from the breakfast room to the top floor. Room 5, on the ground floor overlooking the courtyard, has grab bars, but its shower has a step.

Are the rooms non-smoking?

Yes, all rooms are non-smoking.

Can I add extras or special touches to my booking?

Yes. You can add breakfast or personal touches to your booking: flowers, champagne, chocolates or macarons, on request.

Leisure, exploration and tourism

What time can I check in?

Your room is available from 2 pm.

What time is check-out?

Check-out is before 12 noon.

Can I check in early or check out late?

Subject to availability. Late check-out is charged at 50% of the day’s rate.

Can I leave my luggage before check-in or after check-out?

Yes, luggage storage is free, both before check-in and after check-out.

Leisure, exploration and tourism

What types of rooms does the hotel offer?

The hotel offers Classic, Comfort, Constance, Superior and Triple rooms, connecting rooms and a Suite.

How big are the rooms?

Room size varies by category.

What is the difference between the room categories?

The categories differ in size, layout, brightness, view, level of comfort and capacity.

Are the rooms quiet?

Yes, the hotel is on a quiet street.

Can I request a quiet room or a particular view?

Yes, you can request it. We will do our best subject to availability, but cannot guarantee it.

Can a specific floor be guaranteed?

No, the floor cannot be guaranteed: it depends on availability.

Can I request a double bed or twin beds?

Yes, on request and subject to availability.

Can an extra bed be added or an additional guest be accommodated?

An extra bed (a fold-out armchair) can be set up on request in the Superior rooms, space permitting. For three people, choose the Triple; for four, the connecting rooms or the Suite.

Is the hotel suitable for a romantic getaway?

Yes, the hotel’s cosy, warm atmosphere is perfect for it.

Leisure, exploration and tourism

Are the rooms air-conditioned and heated?

Yes, all rooms are air-conditioned and have individual heating.

Is Wi-Fi free in the rooms and throughout the hotel?

Yes, very high-speed Wi-Fi is free throughout the hotel (198 Mb/s measured).

What amenities are in the rooms?

The rooms have a smart TV with Chromecast, a speaker, Nespresso coffee, AquaChiara filtered water, air conditioning, a safe, a desk, chargers, double glazing, a Japanese toilet and a welcome booklet.

Do the rooms have a desk or work area?

Yes, the rooms have a work area.

Does the TV offer international channels?

Yes, the TV offers international channels.

Do the bathrooms have a shower or a bathtub?

It depends on the category: shower in the Classic and Comfort rooms, shower and bathtub in the Superior, Constance and Suite, bathtub in the Triple.

Are toiletries and towels provided?

Yes, Codage toiletries and towels are provided.

Is a hairdryer available?

Yes, every bathroom has a hairdryer.

Are bathrobes and slippers provided?

Yes, bathrobes and slippers are provided.

Leisure, exploration and tourism

What services does the hotel offer?

The hotel offers a 24-hour reception, concierge service, luggage storage, laundry service, room service, newspapers and free Wi-Fi.

Is the reception open 24 hours a day?

Yes, reception is open 24 hours a day.

Does the hotel offer a concierge service?

Yes, the concierge can help with bookings, sightseeing and getting around.

Does the hotel offer a laundry or dry-cleaning service?

Yes, at an extra charge: laundry left at reception before 9 am is returned the same evening; otherwise the next day, within 48 hours at most. There is a self-service launderette at the end of the street.

Does the hotel offer a wake-up call service?

Yes, just ask at reception.

Are rooms cleaned every day?

Yes, rooms are cleaned every day unless you request otherwise.

Is a printer or scanner available?

Yes: email us your document and reception will print or scan it for you.

Can tickets for museums, shows or excursions be booked?

Yes, reception can book your tickets through our partner Mon Petit Paris.

Does the hotel offer bike rental?

Yes, through a partner provider, and there are Vélib’ stations nearby.

Leisure, exploration and tourism

What kind of breakfast is served?

A hot and cold, sweet and savoury buffet with freshly squeezed orange juice, freshly cut fruit, Kusmi Tea teas and oat and soy milk. Breakfast can also be served in your room.

What time is breakfast served?

The buffet is served from 7 am to 10 am on weekdays, and from 8 am to 11 am at weekends. Continental breakfast is served in the room until 12 noon.

Where is breakfast served?

In the vaulted cellar, in your room at no extra charge, or on the patio in summer.

Can I have breakfast in my room?

Yes, at no extra charge, until 12 noon: order via the QR code on the back of your key card, or reception will call you to take your order.

Does the hotel offer room service?

Yes, from 12 noon to 11:30 pm, delivered to your room within 20 to 30 minutes: scan the QR code shown on the TV.

Does the hotel have a restaurant or a bar?

No, the hotel has neither a restaurant nor a bar.

Can the reception book a restaurant for me?

Yes, reception can book the restaurant of your choice.

Are gluten-free, vegetarian or vegan options available?

Oat and soy milk are available. For any special request, please contact reception before your stay.

Leisure, exploration and tourism

Does the hotel have a spa, sauna, gym or swimming pool?

No, the hotel has no spa, sauna, gym or swimming pool.

Can massages or treatments be booked?

Yes, with our Wellness offer.

Leisure, exploration and tourism

Does the hotel have a coworking space or business corner?

No, but the rooms have a desk area.

Is a meeting room available?

No, the hotel does not have a meeting room.

Leisure, exploration and tourism

How do I get to the hotel from the stations and airports?

From Charles de Gaulle airport, take the RER B to Gare du Nord, then line 2 to Blanche. From Orly airport or Gare de Lyon, line 14 takes you directly to Saint-Lazare, then take line 12 to Abbesses.

How do I get to the hotel by metro?

Get off at Blanche or Abbesses.

Is the hotel well served by public transport?

Yes. The hotel is served by metro lines 2, 12, 13 and 14, the RER A and many buses.

What are the nearest metro, bus or RER stations?

Blanche (line 2) and Abbesses (line 12).

Can the hotel arrange a taxi, shuttle or airport transfer?

Yes, an airport shuttle can be arranged; the price depends on the airport, the route and the time.

Where can I park near the hotel?

A secure, supervised parking space is available on reservation: €79 per day, with reduced rates for longer stays, maximum height 1.90 m. The remote control is collected at reception. Otherwise, there is a public car park nearby for around €45 per day.

Leisure, exploration and tourism

Where is the hotel located?

The hotel is located at 6 rue Constance, 75018 Paris.

Which neighbourhood is the hotel in?

In Montmartre, in the 18th arrondissement.

Is the hotel in central Paris?

Yes, central Paris is easily reached by public transport.

Is the location suitable for a leisure or business stay?

Yes, its location suits both leisure and business stays.

Leisure, exploration and tourism

Is the neighbourhood quiet or lively?

The neighbourhood is lively, but the hotel is on a quiet street.

Is the neighbourhood a pleasant place to stay?

Yes, it is a lively neighbourhood with many restaurants, cafés and cultural venues.

Are there restaurants and shops nearby?

Yes, a few minutes’ walk away.

Can I explore Paris on foot from the hotel?

You can explore Montmartre on foot; the rest of Paris is easily reached by metro.

What are the main sights nearby?

The Moulin Rouge, Place du Tertre and the Sacré-Cœur Basilica.

What are the main things to do around the hotel?

Museums, walks, shopping, fine food and exploring the historic districts.

Which museums, galleries or cultural venues are nearby?

The Sacré-Cœur Basilica.

What are the must-see sights in the neighbourhood?

The historic Montmartre district, Place du Tertre and the Sacré-Cœur Basilica.

Which nearby restaurants, cafés or bars do you recommend?

Our team will be happy to recommend places to suit your tastes.

Where can I find shops, department stores or shopping centres nearby?

On Rue des Abbesses.

Is there a local market or typical spots to discover?

Yes, especially the flea market.

Where can I go out in the evening near the hotel?

You will find many bars and brasseries around Rue des Abbesses.

Are there parks or green spaces within walking distance?

Yes, in the heart of Montmartre.

Can I go for walks or bike rides in the area?

Yes, the area is ideal for exploring on foot or by bike.

Are there viewpoints or scenic walks nearby?

From the forecourt of the Sacré-Cœur, there is a panoramic view over Paris.

Leisure, exploration and tourism

Do you have special or seasonal offers?

Yes, seasonal offers and occasional promotions are available on our website.

Are the offers permanent or time-limited?

Some offers are permanent, others are time-limited.

Are the offers only available on the official website?

Yes, our offers are available exclusively on our official website.

Do some offers include breakfast?

Yes, some offers include breakfast.

Can the offers be cancelled or changed?

It depends on the offer: some are flexible, others non-refundable.

Do some offers need to be booked in advance?

Yes, some offers must be booked in advance.

How can I hear about offers and promo codes?

Sign up for our newsletter.

Are promotional rates prepaid?

Some promotional rates are prepaid, others are not.

Are the benefits of an offer guaranteed on arrival?

Yes, as soon as your booking is confirmed.

Do you have a loyalty programme?

Yes, our regular guests receive exclusive benefits by email.

Do you offer preferential rates for companies or partners?

Yes, on request.
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